Timeout Error Troubleshooting

The controller is not able to communicate with the head. You may see it in a line scan, but it won’t respond to commands like calibration, mapping, or schedules.

Please start by clearing the error(s) in the app [instructions here]. Next, restart your controller.

Controller 2:
Press & hold the green button on the controller for at least 10 seconds. Wait for your controller to reconnect

Controller 3:
Press & hold the leftmost button on the controller ( ≡ ) for at least 5 seconds. Wait for your controller to reconnect.

Common causes:

• Head didn’t check in properly → power cycle the controller overnight

• Loose or obstructed cable connection at the head → disconnect, check for debris/water, reconnect

• Duplicate or incorrect head numbering → contact support